Delete your Cubby account

In the app

1. Open Cubby and go to Options, using your photo at the top of the screen.
2. Scroll to the bottom and tap Delete account.
3. Confirm. Your account is deleted and you're signed out.

Can't open the app?

Email hello@thecubbyapp.com from the address you use for Cubby and ask us to delete your account.

What happens right away

• Your account closes and you're signed out on every device.
• If you pay tuition by autopay, it stops and your center is told.

Within 30 days

After a 7-day hold, in case you deleted by mistake (email hello@thecubbyapp.com to undo it), we erase your personal details:

• your name, which becomes "Deleted user"
• your email address and phone number
• your password, birthday and home address
• your profile photo and the documents you uploaded to your profile

What your center keeps

• Your children's records, such as care logs, photos, health information and attendance. To ask about them, contact your center.
• Your billing history, and the payment records in your center's own Stripe account.
• Messages and comments you sent, shown as from "Deleted user".
• If you work at a center, your staff records stay with it. We erase your password and sign-in details.

Server logs about your account are cleared after 25 days, and backups are overwritten over time. Our privacy policy has the details.